Return & Refund Policy

At NETLINK SYSTEMS LTD, we are committed to providing high-quality products and a transparent return experience. This Return & Refund Policy applies to all orders shipped within the United Kingdom.

Eligible Country

  • United Kingdom only

Returns Overview

We accept returns for both defective and non-defective products, provided the eligibility requirements below are met.

Exchanges are not offered. If you need a different item, please return the original product for a refund and place a new order.

Return Window

  • Returns must be requested within 14 days of delivery.
  • Requests made after 14 days from delivery will not be accepted.

Product Condition Requirements

To qualify for a return:

  • Products must be new, unused, and uninstalled
  • Items must be returned in their original packaging with all accessories included
  • Products showing signs of use, damage, or alteration may not be eligible for refund

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 14 days of delivery
  • Provide photos or videos clearly showing the issue
  • Once verified, we will process a refund according to this policy

Non-Defective Returns

For non-defective items:

  • Returns are accepted within the 14-day window
  • Products must meet the new and unused condition requirements
  • Refunds are issued after the returned item is received and inspected

Return Method

  • Return method: By mail only
  • All returns must be approved before shipping
  • We will provide return instructions after approval

Return Shipping & Fees

  • Return shipping label: Customer responsibility
  • Restocking fee: 25% of the product price will be deducted from the refund
  • We strongly recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Refund Processing

  • Refunds are issued to the original payment method
  • Refunds are processed within 14 business days after the returned item is received and inspected
  • Your bank or payment provider may require additional processing time.

How to Start a Return

To request a return, please contact us with:

  • Order number
  • Reason for return
  • Photos (required for defective items)

Customer Support: